Terminology
TERM | TYPE | DEFINITION |
​Accounts​ | Record Type | School, Supplier, or Area |
​Activities​ | Record Type | Notes, Actions (ie: Emails, Payments) |
​Agent Interface​ | What users see | This is what your users will see. Users can create, edit, and update information related to the Back-End system (Bookings, Contacts, Trips, Transactions, etc). |
​Airline​ | Catalog Type | Flight Supplier |
Associations | Groupdesk Term | This is a field within Groupdesk that defines a relationship between 2 records in Groupdesk (ie Organizer, Trip Planner, Parent/Guardian) |
​Booking Status​ | - | Active Cancelled Completed Default New Joiner No Show Overdue Pending Staff Unconfirmed Waitlist |
​Bookings​ | Record Type | A contact that has gone through the trip booking process and successfully (or unsuccessfully) tried to make a payment. Bookings are specific to trips. |
Booking Code | - | A unique 7 digit Alpha-Numeric code that is created for the passenger when the Booking Form is created. May also be referred to as a Pax code or Passenger code. |
Booking Optimistic Balance | Groupdesk Term | This is the amount a traveler will have to pay when their balance is due, assuming they have made all their prior scheduled payments. If they have missed payments, their balance will be larger than the Booking Optimistic Balance. |
​Brand​ | Catalog Type | This holds the logo, colour, T&C's, company contact, and some language information. When I say brand I mean "Company + year". |
​Campaigns​ | Record Type | This is a way of grouping trips. Usually for a Sales reason. These are normally labels created by region. You can attach multiple trips to a campaign, and you can attach multiple campaigns to a trip. |
Capacity | Groupdesk Term | The maximum amount available for a product. (example: capacity of 10 on a flight segment means there are 10 seats available to sell) |
Card Required | Trip Record Field | Located in the Trip Record Overview, when enabled it requires Travellers to enter valid credit card information to make a booking (even if no payment is required) |
​Catalogs​ | Record Type | Catalogues hold the 'Marketing' copy, images, and other information that displays once a catalogue is attached to a trip through an inventory segment. |
​Contacts​ | Record Type | Information associated with your bookings and/or leads, and/or organizers. Holds personal information about the passenger including passport information, contact info, address, payment info, parent/emergency. There are 2 different types of contact records within Groupdesk: Primary Contacts and Domain Contacts |
​Contact Type​ | Contact Record Type | Staff Trip Enhancer Trip Planner Trip Manager Trip Leader Unknown |
Delta | Groupdesk Term | Occupancy upgrade fees that only apply to hotels |
​Destination​ | Catalog Type | Where passengers are travelling for their trip |
​Documents​ | Record Type | A file you can upload. |
Domain Contact | Record Type | Associated to a Primary Contact via the Primary Contact field on the Contact Record Overview. Domain contacts do not have an email address and must access their online Profile through the Primary contact's log in information. |
Enable Offline Pay | Trip Record Field | Located on the Trip Record Overview, when enabled it allows travellers to pay by cash or cheque |
Fare Basis | Travel Industry Term | A fare basis code (fare basis) is an alphabetic code used by airlines to identify a fare type and allow airline staff and travel agents to find the rules applicable to that fare. Examples: P is commonly used as a First class fare, J for a business class fare and Y for an economy fare. |
FIT | Travel Industry Term | FIT means "Fully Independent Tour". Everything is separate in these trips and not included in one base price. Ie: A Hotel and Flight are booked separately with different confirmation numbers. |
​Gateway​ | Catalog Type | Airport or area where passengers depart for their trip |
GMV | Dashboard | Gross Merchandise Volume |
​Hotel​ | Catalog Type | Hotel information |
Impersonate User | Action | Login as a traveller (login on behalf) |
​Insurance​ | Catalog Type | Contains insurance policy information |
Intercom | Messaging Platform | The messaging platform that we use to communicate with our clients. Any Groupdesk issues or feedback should be submitted via Intercom on your "company.groupdesk.io" page or on groupdesk.io (the chat circle in bottom right of that page) |
​Inventories​ | Record Type | Inventories are mandatory for trips. Inventories hold the dates, pricing, and quantities of inventory. Types of inventory: Flight, hotel, ITC, Transportation. Each kind of inventory needs pricing and segments (catalogue(s) attached). |
​Inventory Segment​ | Groupdesk Term | Inventory records have segments. Segments connect the inventory to the catalog. Inventories populate information onto Trip Records via segments. |
Inventory Status | - | Placeholder Active Closed Cancelled Stopsale |
ITC | Travel Industry Term | ITC stands for Inclusive Tour Charter and all aspects of the trip are booked under one confirmation number Example: Flight, hotel and transfers are booked together as a package. (Canadian Transportation Agency). |
Itinerary | - | List of travel and excursions/events/add ons on the travelers Profile |
​Layover​ | Travel Industry Term | A layover is a term that means any connection between flights. This could include a stop as short as 30 minutes (depending upon the airport) or as long as four hours (or up to 23 hours and 59 minutes on international flights). Each airline and airport may have different rules for layovers so please refer to their specific terms and conditions for exact details. |
Lead Status | - | Cold Hot Converted Follow up |
List Price | Field on Trip Record | The lowest selling price per traveller on the trip‌ |
​My Profile​ | The user portal | A user self-management portal |
​Modules​ | Groupdesk Term | Modules are a component of Groupdesk found on each record type that contain additional information about the record itself, or related records. |
Where travelers book | A page on the traveler interface where travellers can book their trip | |
​Organizer​ | A contact association | Organizers can be Reps, Teachers, Fraternity President's, Students Council, etc... They are a special traveler (Organizer) or group of travelers (Many Organizers) who are in charge of the group and have a special role of bringing their friends and others on the trip. Normally they are a paid traveler with the group, not a staff. |
​Other​ | Catalog Type | Coming Soon |
Payments | Scheduled Payment | The scheduled payments on Trips and Bookings show as payments that are due. |
​Payment Status​ | - | Upcoming Paid Tried Once Missed |
Primary Contact | Record Type | The main contact record which contains the Profile log in information such as email and password. |
Program Period | enum | When does the trip take place, example Summer, March break etc. |
Placeholder Inventory | Inventory status | An active inventory that bookings can purchase and add to their records, but will be changed to another inventory before travel. Example: using a placeholder inventory with generic travel details and then swapping to an inventory with more details closer to the travel date. |
Relationship | Groupdesk Term | A relationship connects 2 records in Groupdesk together. |
​Segment​ | Groupdesk Term | A segment is an association between an inventory and a catalog. Each inventory can have multiple segments, and if an ITC, can have multiple segment types. Typically an inventory only has one segment type. |
​Short Codes​ | Groupdesk Term | Variable codes used for emails that pull information dynamically from the Groupdesk backend. This can pull things like brand information (logos, contacts, T&C's), Traveler Info (Name, Pax Code, Hotel), Trip Info, etc... |
Sold Out | Groupdesk Term | A product has reached maximum capacity, no longer available. |
Static Value | Field | enum, open field, date |
​Stopover​ | Travel Industry Term | A stopover refers to a flight connection that is longer than 24 hours in any given city when traveling internationally (on domestic itineraries, the limit is reduced to four hours). Each airline may have different definitions so please refer to their terms and conditions for their specific stopover guidelines. |
Total Available Traveler Spots | Field on Trip Record | Maximum number of bookings/spots available to sell on this trip |
​Transactions​ | Record Type | Contains information regarding money processed on the booking. |
​Transaction Status​ | - | Cleared Pending Not received |
​Transportation​ | Catalog Type | Adding methods of transportation ie. buses, ferries etc. |
​Traveler Interface​ | What travelers see | This is what your travelers will see. Travelers can view, self-manage, and edit data related to the Client facing applications (Trip Page, Online Booking Engine, My Profile). |
Trip Code | - | Unique 6 digit Alpha-Numeric code that is given to passengers that they can use to find their trip page. |
​Trip Page​ | - | A page that shows trip details for a group. This is where travelers click 'buy now' |
Trip Planner | Contact Type | Trip Planners are your internal staff who have contact with your clients. This person has a Groupdesk login and may be referred to as a 'Travel Agent', 'External Sales', etc... |
​Trip Status​ | - | Opportunity Presale Ready to Convert Active Limited Closed Waitlist Completed Stopsale Cancelled |
Trip Type | enum | List of the types of trip you are offering, or the individual Trip Type associated with a record (ie Spring Break, Ski trip, Summer Camp) |
​Trips​ | Record Type | Record that holds together all inventory, segments, bookings, etc... |
​Unit​ | - | One of the measurements we use to manage rooming and inventory |
​Users​ | Record Type | Staff who have a login for Groupdesk |
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