Support Hours

Groupdesk support hours:

Monday to Friday: 9am - 10pm EST Saturday & Sunday: Closed

Within the support hours, we are able to answer most questions within an hour, and often reply much faster.

Upcoming Holidays:

Groupdesk will be closed or have reduced hours for the following statutory holidays.

  • January 1, 2019 - New Years Day

  • February 18, 2019 - Family Day

  • April 19, 2019 - Good Friday (reduced support hours)

  • April 22, 2019 - Easter Monday (reduced support hours)

  • May 20, 2019 - Victoria Day

  • June 10 - 14, 2019 - Groupdesk Team Off-Site (reduced support hours)

  • July 1, 2019 - Canada Day

  • August 5, 2019 - Civic Holiday (Closed)

  • September 2, 2019 - Labour Day (Closed)

  • October 14, 2019 - Thanksgiving (Closed)

  • December 25, 2019 - Christmas Day (Closed)

  • December 26, 2019 - Boxing Day (Closed)

If there is an emergency, please speak with your company team lead.

What qualifies as an Emergency?

The Issue

Is this an Emergency?

Bookings cannot be created

Yes - Report to your company lead

Multiple transactions cannot process

Yes - Report to your company lead

Groupdesk (AI or TI) is down

Yes - Report to your company lead

Locked Records

No - Please submit on Intercom

Emails Not Sending

No - Please submit on Intercom

Unable to Attach Documents

No - Please submit on Intercom

Everything else

No - Please submit on Intercom