Support Hours

Groupdesk support hours:
Monday to Friday: 9am - 10pm EST
Saturday & Sunday: Closed
Within the support hours, we are able to answer most questions within an hour, and often reply much faster.
Upcoming Holidays:
Groupdesk will be closed or have reduced hours for the following statutory holidays. 
January 1, 2019 - New Years Day
February 18, 2019 - Family Day
April 19, 2019 - Good Friday (reduced support hours)
April 22, 2019 - Easter Monday (reduced support hours)
May 20, 2019 - Victoria Day
June 10 - 14, 2019 - Groupdesk Team Off-Site (reduced support hours)
July 1, 2019 - Canada Day
August 5, 2019 - Civic Holiday (Closed)
September 2, 2019 - Labour Day (Closed)
October 14, 2019 - Thanksgiving (Closed)
December 25, 2019 - Christmas Day (Closed)
December 26, 2019 - Boxing Day (Closed)
If there is an emergency, please speak with your company team lead.
What qualifies as an Emergency?
The Issue
Is this an Emergency?
Bookings cannot be created
Yes - Report to your company lead
Multiple transactions cannot process
Yes - Report to your company lead
Groupdesk (AI or TI) is down
Yes - Report to your company lead
Locked Records
No - Please submit on Intercom
Emails Not Sending
No - Please submit on Intercom
Unable to Attach Documents
No - Please submit on Intercom
Everything else
No - Please submit on Intercom

Groupdesk Champion Hacks

Next - Agent Interface

Using Search

Last updated Tue Jul 09 2019 19:36:29 GMT+0000 (UTC)

The Issue	Is this an Emergency?
Bookings cannot be created	Yes - Report to your company lead
Multiple transactions cannot process	Yes - Report to your company lead
Groupdesk (AI or TI) is down	Yes - Report to your company lead
Locked Records	No - Please submit on Intercom
Emails Not Sending	No - Please submit on Intercom
Unable to Attach Documents	No - Please submit on Intercom
Everything else	No - Please submit on Intercom