Support Hours
Monday to Friday: 9am - 10pm EST Saturday & Sunday: Closed
Within support the support hours, we are able to answer most questions within an hour, and often reply much faster.
Groupdesk will be closed for the following statutory holidays.
January 1, 2019 - New Years DayFebruary 18, 2019 - Family DayApril 19, 2019 - Good Friday (reduced support hours)April 22, 2019 - Easter Monday (reduced support hours)May 20, 2019 - Victoria Day
June 10 - 14, 2019 - Groupdesk Team Off-Site (reduced support hours)
July 1, 2019 - Canada Day
August 5, 2019 - Civic Holiday
September 2, 2019 - Labour Day
October 14, 2019 - Thanksgiving
December 25, 2019 - Christmas Day
December 26, 2019 - Boxing Day
If there is an emergency, please speak with your company team lead.
The Issue | Is this an Emergency? |
Bookings cannot be created | Yes - Report to your company lead |
Multiple transactions cannot process | Yes - Report to your company lead |
Groupdesk (AI or TI) is down | Yes - Report to your company lead |
Locked Records | No - Please submit on Intercom |
Emails Not Sending | No - Please submit on Intercom |
Unable to Attach Documents | No - Please submit on Intercom |
Everything else | No - Please submit on Intercom |
