Support Hours

Groupdesk support hours:

Monday to Friday: 9am - 10pm EST Saturday & Sunday: Closed

Within support the support hours, we are able to answer most questions within an hour, and often reply much faster.

Upcoming Holidays:

Groupdesk will be closed for the following statutory holidays.

  • January 1, 2019 - New Years Day

  • February 18, 2019 - Family Day

  • April 19, 2019 - Good Friday (reduced support hours)

  • April 22, 2019 - Easter Monday (reduced support hours)

  • May 20, 2019 - Victoria Day

  • June 10 - 14, 2019 - Groupdesk Team Off-Site (reduced support hours)

  • July 1, 2019 - Canada Day

  • August 5, 2019 - Civic Holiday

  • September 2, 2019 - Labour Day

  • October 14, 2019 - Thanksgiving

  • December 25, 2019 - Christmas Day

  • December 26, 2019 - Boxing Day

If there is an emergency, please speak with your company team lead.

What qualifies as an Emergency?

The Issue

Is this an Emergency?

Bookings cannot be created

Yes - Report to your company lead

Multiple transactions cannot process

Yes - Report to your company lead

Groupdesk (AI or TI) is down

Yes - Report to your company lead

Locked Records

No - Please submit on Intercom

Emails Not Sending

No - Please submit on Intercom

Unable to Attach Documents

No - Please submit on Intercom

Everything else

No - Please submit on Intercom