Users are the staff who have access to the Agent Interface of Groupdesk.
You can add a user photo by following these steps:
Open the desired
Contact Record (or
Documents module open, click
Select the photo you want to Upload by clicking
Choose File or select an Existing Document/Photo
Define the following fields:
Document Type: Image
Document Status: Active
Document Category: Catalog Image
Image Type: User photo
(You may need to refresh your page in order to see the newly created document.)
Permissions control the access your roles have on the Agent Interface. The 'Eye' enabled means they are able to view the details of this category. The 'Pen' enabled means they are able to edit everything to do with this record type or area. If you change the view/edit ability on this page, it affects all users who hold that role.
Roles determine the level of permission for your users.